+1-888-308-5802     
News Contact Us

Contact Center Analytics Market growth is pushed by rising used in call centers to evaluate the performance of the customer service representatives

Author : Ronak Bora | Published Date : 2019-03-20 

Contact Center Analytics Market growth is driven by increase in demand for improved customer experience management, cloud computing, demand for text and speech analytics. Contact center analytics is majorly used by the call centers to evaluate the performance of the customer service representatives and gain a better understanding of the overall customer relationship management. The interactions between clients and customers are evaluated, allowing companies to take corrective action on unstructured data and gain rare insights about the customers. It also supports in gathering the huge customer-related information, which is used by the enterprises for decision making and provide quality customer feedbacks and services.

Request for an in-depth table of contents for this report @ www.gminsights.com/request-toc/upcoming/2431

Speech analytics is the fastest growing segment of the contact center analytics market as it aids companies to understand its customers better and improving the overall customer experience. Speech analytics software analyzes various emotions from the audio data gathered such as tone, stress, reason for the call and satisfaction level, identifying the needs and expectations of the customers and addressing them. Hence, the demand for speech analytics in the contact center technology is rising and helps the companies entering this market gain a competitive edge over their competitors. Moreover, real-time speech analytics, AI, multi-channel customer interaction analytics, and emotional analytics are some of the other segments operating in this market.

The North America region dominates the contact center analytics market as major industries reside in this region, which has a huge customer base and contact call centers. Furthermore, due to advanced technology and the use of speech analytics and cloud computing, they provide a high customer satisfaction. APAC region is expected to gain the highest market share during the forecast period owing to rapid digitization and rising disposable income of the population. The demand for electronic gadgets, such as smartphones, tablets, and laptops, has increased in this region, generating a huge data and enhancing contact center analytics requirements. 

Request for customization of this report @  www.gminsights.com/roc/2431

BFSI accounts for the majority of shares in the contact center analytics market. Customers now conduct most of their banking transactions outside the branch through various contact centers. It enables them to organize their multichannel customer communication, which takes place through various channels such as video, chat, mobile, and social media. 

Some of the major companies operating in contact center analytics market are Verint Systems, Cisco Systems, Genesys, Oracle Corporation, SAP SE, NICE inContact Ltd., Genpact Limited, and Servion Global Solutions. These players are engaged in the new product launches, partnerships, mergers and acquisitions, and expansion to acquire a higher market share and gain a competitive advantage. For instance, in June 2016, inContact released its second customer interaction cloud, which helps it in achieving better customer satisfaction customer experience and business potential.

Browse Full Reports: https://www.gminsights.com/industry-analysis/contact-center-analytics-market

About Global Market Insights

Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.

Contact Us

Arun Hegde
Corporate Sales, USA
Global Market Insights, Inc.
Phone: 1-302-846-7766
Toll Free: 1-888-689-0688
Email: [email protected]
Web: www.gminsights.com   
Blog: www.industry-source.org

About Author

Ronak Bora

Ronak Bora

A graduate in Electronics Engineering, Ronak writes for Fractovia.org and carries a rich experience in digital marketing, exploring how the online world works from a technical and marketing perspective. His other areas of interest include reading, music, and sport. He can be contacted at- [email protected] | https://twitter.com/RonakBora26

Related News

Europe Tartaric Acid Market to grow at 4.8% CAGR from 2017 to 2024

Published Date: 2019-04-23         Author: Ronak Bora

Asia Pacific tartaric acid market is estimated to be second-largest, primarily driven by India, China and Japan. Growing demand from construction chemicals products is likely to enhance Asia Pacific market till 2024. Europe holds significant market share of global tartaric acid, growing with a CAGR ... Read More

N-Hexyl Alcohol Market is projected to witness rapid growth from food & beverage industry by 2024

Published Date: 2019-04-23         Author: Ronak Bora

N-hexyl alcohol market for food & beverage industry was valued more than USD 325 million in 2016, which is likely to witness positive gains in the forecast spell. This is chiefly due to rising product use as an odor agent and to add flavor to variety of food products including fruit, vegetable a... Read More

Home Audio Equipment Market in Wireless Technology is Projected to Gain Substantial Industry Share Over the Coming Years

Published Date: 2019-04-23         Author: Ronak Bora

Wireless technology enabled gadgets are expected to gain substantial share in the home audio equipment market over the forecast period, owing to increasing operability and compatibility of these devices with other devices such as other speakers, smartphones, and tablets. High degree of standardizati... Read More

© 2019 Fractovia. All Rights Reserved