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Outsourced Customer Care Services Market: Things to Focus on to Ensure Long-term Success 2020-2024

Author : Ronak Bora | Published Date : 2020-09-10 

Outsourced Customer Care Services Market is expected to carve a profitable growth graph subject to this very factor. As per statistics, this market is anticipated to cross USD 110 billion by 2024, with a CAGR projection of 6% over 2017-2024. In a bid to concentrate on their core competencies, renowned firms have been outsourcing their operations.

Outsourcing services provides several benefits to the firm, including improved operational flexibility, lowered overhead costs, and an elevated level of assured services. Of late, the demand for mobility services on a multitude of platforms have been increasing, which will further drive outsourced customer care services industry over the years ahead.

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Outsourced customer care services market is moderately fragmented and involves the presence of numerous SMBs. In order to sustain their business position, companies have been focusing on enhancing their service portfolio. In addition, the tried-and-tested strategy of acquisitions is also a rage in outsourced customer care services industry, which players have been adopting, in order to gain global prominence. For instance, Infosys and Microsoft Corporation had partnered in 2015 to provide the Finacle solutions suite on the Microsoft Azure, the enterprise-grade, cloud computing platform.

Many companies have been exploiting the numerous opportunities offered by outsourced customer care services market to extend their profit margins and meet client requirements. These services help businesses better manage their consumer base and cater to their requirements in a rather efficient manner.

Companies of late, have been adopting cloud technology and big data analytics, which will spur outsourced customer care services industry.  In addition, the rising technological advancements and varying customer requirements will propel the business trends.

Top Key Players In Outsourced Customer Care Services Market are Accenture, Aegis, Alorica, Amdocs, Convergys Corporation, Expert Global Solutions, Infosys, Sitel Worldwide Corporation, SPi Global, StarTek Inc., Sykes Enterprises, Synnex Corporation, Teleperformance, TeleTech Holdings Inc., Transcom Worldwide, West Corporation

LATAM outsourced customer care services market is anticipated to carve out a lucrative growth path over the coming seven years. This growth can be credited to the increasing English-speaking population and the growing penetration of the Internet. Besides, the reduction in telecom rates and the presence of highly educated agents will also spur the regional growth.

LATAM also has a significantly large Spanish-speaking population, and offers the advantage of bilingual agents. Besides, the geographic proximity to the U.S. is another driving factor that makes the region a popular outsourcing destination, propelling LATAM outsourced customer care services industry.

Outsourced customer care services market can be characterized by increased sales and high revenue, provided the players offer high-grade services such as contact center and managed charging & routing.

In order to enhance the overall user experience, companies have been offering multichannel and multitiered technical and business support, in addition to network troubleshooting and other services. Helpdesk services are also provided by companies to improve retention, thereby fueling outsourced customer care services industry.

Table Of Content:

Chapter 4   Outsourced Customer Care Services Market, by Service

4.1    Global outsourced customer care services market share by service, 2016 & 2024

4.2    CRM technology hosting

4.2.1    CRM technology hosting market, 2013 - 2024

4.2.2    CRM technology hosting market, by region, 2013 - 2024

4.3    Fulfillment/Logistics

4.3.1    Fulfillment/Logistics market, 2013 - 2024

4.3.2    Fulfillment/Logistics market, by region, 2013 - 2024

4.4    Customer interaction

4.4.1    Customer interaction market, 2013 - 2024

4.4.2    Customer interaction market, by region, 2013 - 2024

Chapter 5   Outsourced Customer Care Services Market, by Region

5.1    Key trends by region

5.2    North America

5.2.4   U.S.

5.2.5   Canada

5.3    Europe

5.3.3   UK

5.3.4   Germany

5.3.5   France

5.3.6   Italy

5.3.7   Spain

5.4    Asia Pacific

5.4.3   China

5.4.4   India

5.4.5   Japan

5.5    Latin America

5.5.3   Brazil

5.5.4   Mexico

5.6    MEA

5.5.3   GCC

5.5.4   South Africa

Browse complete Table of Contents (ToC) of this research report @ https://www.gminsights.com/toc/detail/outsourced-customer-care-services-market

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Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider, offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.

 

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About Author

Ronak Bora

Ronak Bora

A graduate in Electronics Engineering, Ronak writes for fractovia and carries a rich experience in digital marketing, exploring how the online world works from a technical and marketing perspective. His other areas of interest include reading, music, and sport. [email protected] | https://twitter.com/RonakBora26

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