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Global UCC Market Analysis, Size, Regional Outlook, Competitive Strategies and Forecasts to 2026

Author : Ronak Bora | Published Date : 2020-09-16 

UCC market is likely to be driven by increasing adoption of mobile devices and web-based communication solutions across enterprises.

Widespread availability of 4G network connectivity and the outpouring of investment towards commercialization of 5G networks is transforming modern enterprise communication solutions. The corporate sector is spending heavily to upgrade its existing communication network infrastructure to facilitate reliable connectivity and communication, which may favor UCC business landscape.

UCC systems aid users in the execution of business communications efficiently even when the customers are unable to reach traveling account executives or cannot effectively use a complex communication system. Adoption of web-based communication solutions and mobile devices at large in enterprise environments will create favorable conditions for UCC market growth.

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Moreover, the end to end unified communications solution could help virtually any business process flow more effectively, especially in the cases which need escalation to a decision maker, require exception handling or subject matter expert.

UCC market is projected to surpass USD 60 billion by 2026. The market growth is attributed to the steadily growing uptake of UCC systems by enterprises for enhanced business connectivity and reliable communications. In scenarios, where users cannot efficiently use complex communication systems or when customers are unable to reach traveling account executives, UCC systems can play an important role in facilitating such business communications efficiently.

Some major findings of the UCC market report include:

  • The increasing adoption of mobile devices and web-based communication solutions in enterprise environments has created a positive outlook for the UCC market
  • Cloud-based UCC solutions offer excellent flexibility to users to pay only for the resources used by them. This significantly reduces the capital investment for communication infrastructure.
  • The IP phones segment will secure a larger share of the telephony market over the forecast period as it has numerous benefits over analog phones and costs much less than traditional telephone services
  • Due to the rising trend of outsourcing certain business processes in the IT industry, the need for effective communication and collaboration solutions is likely to increase consistently over the forecast timeline
  • Some of the key players operating in the UCC market include 8x8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Huawei Technologies Co., Ltd., IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), and West Corporation
  • UCC solution providers are focusing on strategic collaborations and long-term contracts with clients to gain the market share

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Companies operating in the UCC market are focusing on various business growth strategies including new product launches, forging new alliances to strengthen partner network, and strategic acquisitions to stay competitive in a dynamic market. For instance, in August 2019, ATOS SE, a French IT services company, partnered with NICE Systems Ltd.., an Israel-based telephony service provider, to jointly develop an omnichannel cloud-based UCC solution. The new solution helped the company to offer cloud-based UCC systems to its contact center clients, which will complement its existing on-premise & hosted product portfolio.

Table of Contents (ToC) of the report:

Chapter 6.    UCC Market, By Deployment Model

6.1.    Key trends, by deployment model

6.2.    On-premise

6.2.1. On-premise market estimates and forecast, 2015 - 2026

6.3.    Cloud

6.3.1. Cloud market estimates and forecast, 2015 - 2026

6.4.    Hybrid

6.4.1. Hybrid market estimates and forecast, 2015 – 2026

Chapter 7.    UCC Market, By Application

7.1.    Key trends, by application

7.2.    IT & telecom

7.2.1. IT & telecom market estimates and forecast, 2015 - 2026

7.3.    BFSI

7.3.1. BFSI market estimates and forecast, 2015 - 2026

7.4.    Public Sector

7.4.1. Public sector market estimates and forecast, 2015 - 2026

7.5.    Retail

7.5.1. Retail market estimates and forecast, 2015 - 2026

7.6.    Healthcare

7.6.1. Healthcare market estimates and forecast, 2015 - 2026

7.7.    Education

7.7.1. Education market estimates and forecast, 2015 - 2026

7.8.    Others

7.8.1. Others market estimates and forecast, 2015 - 2026

Browse complete Table of Contents (ToC) of this research report @ https://www.decresearch.com/toc/detail/unified-communications-market-report

About Author

Ronak Bora

Ronak Bora

A graduate in Electronics Engineering, Ronak writes for fractovia and carries a rich experience in digital marketing, exploring how the online world works from a technical and marketing perspective. His other areas of interest include reading, music, and sport. [email protected] | https://twitter.com/RonakBora26

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