Leading global IT services, consulting and business solution provider, Tata Consultancy Services Ltd. (TCS) has recently announced the extension of its partnership with Dutch insurance company VIVAT in a bid to leverage its strategic consulting services, through innovation and leadership. 

Confirming the move, Hemakiran Gupta, BFSI - Business Unit Head, NWE, TCS, said in a statement that forward-looking insurance firms like VIVAT are investing in technology to offer superior customer experiences and gain competitive variation in the Business 4.0 era.

He said that the company is excited to continue being a strategic and transformation partner of VIVAT in its journey to become the most customer-friendly insurance firm in the Netherlands.

For the record, TCS has been helping VIVAT in various digital transformation initiatives, including the consolidation of the insurer’s customer data on a single CRM (customer-relationship management) platform, which will lead to service enhancements across the customer lifecycle. 

As per a statement, Marcel van de Lustgraaf, GM DTC, VIVAT, said that TCS has been indispensable in supporting their firm in building a solid digital foundation for its business. He said that the company is looking forward to working with TCS to develop exciting new value propositions for its customers.

According to reports, VIVAT’s brands have over 150 years of experience in the life insurance, travel insurance, car insurance, pension and asset management sectors, and is unified by its mission statement of making its customers’ financial choices easy. The insurer, with a balance sheet of over €56 billion, is also marked as one of the largest insurance and asset management companies in the Netherlands.

TCS, on the other hand, works with top insurers around the world, offering innovative solutions and digital transformation services that address business challenges such as growing agent and customer expectations, new risks in cyber security, increasing regulatory compliances, legacy system maintenance, and the rise of non-traditional players.

Reports cite that TCS has also repeatedly been ranked as a leader in various industry analyst valuations of digital capabilities in the insurance sphere.